FAQ’s

SHIPPING AND DELIVERY

You can confirm your order on the online shop through any of the payment methods authorized. If during the purchase you have any questions please email us to info@kolonakimadrid.com and we will help you in your purchase process. Once the order has been completed, we will send you a confirmation email with all purchase details.

The shipping will be done once payment is received. The cost and time of delivery depends on the destination country :

(01) Portugal, France, Belgium, Luxembourg, Germany, Austria, Netherlands, Italy.
(02) Bulgaria, CzechRepublic, Hungary, Poland, Romania, Slovakia, Slovenia, Denmark, Ireland, Estonia, Finland, Greece, Latvia, Sweden and Lithuania.
(03) Switchland, Norway and Monaco.
(04) Customs of some countries may alter the delivery times. Kolonaki is not responsable of them.

Please take into account that import taxes, duties and customs of some countries may be charged once the package reaches the destination country. These charges are determined by the local customs of the destination country.

The payment of these fees and taxes are exclusive responsibility of the receptor. For further details please check your local customs office.

PAÍSENVÍOTIEMPO
SPAINFREE24/48H
BALEARIC ISLAND10€48/72H
EUROPE /UE (01)15€48/72H
EUROPA /UE (02)30€4/5 Días
UNITED KINGDOM12£48/72H
EUROPE/NO UE (03)15€48/72H (04)
UNITED STATES$5048/72H (04)
AUSTRALIA$8048/72H (04)
CHANGES AND RETURNS

If you want to change or return an item once received, you are able to do so no later than 15 natural days from its reception . You will be responsible for the cost of returning the item unless the return is made for defects in the product. Please email us to info@kolonakimadrid.com to confirm you all the process steps.

In any case, the product must be returned in its original packaging and in perfect condition.

PAYMENT METHODS

All these payment methods are supported in our website: Credit/Debit card and Paypal.

TERMS AND CONDITIONS

In accordance with Spanish Law No. 34/2002 of 11th July on Information Society Services and Electronic Commerce, the following are the general information details of this website:

KOLONAKI TEXTIL SLU

Company Tax Code No: B87910519

C/ Miguel Angel, 16 – 1

28010 Madrid, España

E-mail: info@kolonakimadrid.com

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